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The two most common problems with headsets that have previously worked and start malfunctioning are:

  1. You can't hear the person talking. Solution: Replace the 2 AA batteries in the battery compartment according to Step 4 below in the Installation Instructions. If this doesn't solve the problem, call us at x4239 and we will help you. Usually, you will be signalled by three beeps through the headset when batteries are running low.
  2. The person on the other end of the line can't hear you talking. Solutions: First make sure you don't have the mute button depressed (right control on amplifier). Next, replace the voice tube on your headset. If you do not have a spare voice tube order spares from Source 1. Specify what model headset you are using.


headset_setup.jpg Connect the amplifier to your telephone as shown.
headset_back.jpg1. Unplug your telephone's handset cord from the telephone and plug it into the amplifier handset jack. (3)
2. Connect your telephone base to the amplifier telephone jack (1) using the short curly cord (7). On your telephone base, plug the short curly cord into the outlet normally used for your handset.
3. Plug the headset cord into the Quick Disconnect plug coming from the front of the amplifier (6).
headset_top.jpg4. Slide the battery access door down and insert two AA alkaline batteries. Replace the door. (1) Note: You will hear 3 beeps through the headset when the batteries are low.
Test the headset:

1. Put on the headset.
2. Lift the phone's handset off the cradle and place it on your desk. Make sure the headset button on the amplifier is depressed and the indicator is red. Make sure the mute button on the amplifier is not depressed is not red.
3. If you don't hear a dial tone, adjust the telephone/amplifier compatibility switch as indicated below.

Remove the access door by pushing down. Some models do not have an access door.

Remove the flat, plastic screwdriver from the bottom of the amplifier by sliding it through the braces holding it in place. If the screwdriver is missing, you may use a watchmaker's screwdriver or call the Ergonomics Program x4239 for assistance.

Using the screwdriver, slide the compatibility switch until you hear a clear dial tone. Experimenting with various switch settings will not harm the amplifier or your telephone. Many older standard phones work best on channel 1. Phones with programmable buttons often work best on channel 6. If you are not getting a reliable dial tone, the channel setting is the most likely problem. Remember to replace the screwdriver to it's housing.
headset_vol_in.jpgTest the Incoming Volume:

The default incoming volume setting is 4. You may adjust it up or down using the thumbwheel on the top panel.
Note the default settings of the headset and mute buttons adjacent to the thumbwheel.
headset_vol_out.jpgTest the Outgoing Volume:

Outgoing volume is pre-set. Try making a test call to a friend to see if they are able to hear you clearly. If not, adjust the outgoing volume control as follows:
Remove the flat, plastic screwdriver from the bottom of the amplifier as described above. Use the screwdriver to turn the small screw to the right of the channel slider. Turn clockwise (to the right) to make your voice louder to the caller. Turn counter-clockwise (to the left) to make your voice quieter to the caller. Make sure you replace the screwdriver to it's housing.

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